Flying Social: How Virgin America’s First-Class Marketing Fuels Brand Awareness (via Mashable)
Mashable spoke with Abby Lundardini, Virgin America’s director of communications, and Jill Fletcher, the airline’s social media manager, about why the brand is so social, how social has contributed to the company’s success and what innovative social media campaigns made the biggest impression.
For those of you who have flown Virgin America, you know that its interpretation of “coach” is very “uncoach.” The cabin is illuminated with purple lights, the safety video is actually entertaining (and informative), beverage and food service is non-invasive and you can chat with fellow fliers via your personal touchscreen TV. It’s a snazzy airline, but beyond that, it has fully embraced technology and social media, going so far as to name one of its planes a hashtag, the#nerdbird.

